REFUND POLICY

At GRAFFTEE, we take pride in delivering premium-quality oversized T-shirts. Every order goes through quality checks before shipping. However, if you face any issues, we’re here to help.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following cases:

  • You received a damaged product

  • You received a defective product

  • You received an incorrect item

Requests must be raised within 48 hours of delivery.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Incorrect size ordered by the customer

  • Change of mind or style preference

  • Products that are used, washed, or altered

  • Items without original packaging and tags

Please check the size chart carefully before placing your order.

3. How to Request a Return or Exchange

To request a return or exchange:

  1. Email us at grafftee.shop@gmail.com

  2. Mention your Order ID

  3. Attach clear images or videos showing the issue

Our team will review your request and respond within 24–48 hours.

4. Return Pickup & Shipping

  • If your return request is approved, we will arrange a return pickup where possible.

  • In some locations, you may be asked to self-ship the product.

  • Products must be unused, unwashed, and in original condition.

5. Refund Process

  • Once the returned item passes quality inspection, the refund will be processed.

  • Refunds will be issued to the original payment method only.

  • It may take 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

6. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested replacement is unavailable, a refund or store credit may be offered.

7. Cash on Delivery (COD) Orders

  • For COD orders, refunds (if applicable) will be processed via bank transfer or UPI after confirmation.

8. Cancellation Policy

  • Orders can be canceled only before they are shipped.

  • Once shipped, cancellations are not allowed.

9. Final Decision

GRAFFTEE reserves the right to approve or reject any return or refund request based on our quality check and policy guidelines.

10. Contact Us

For any return or refund-related questions, contact us at:

📧 Email: grafftee.shop@gmail.com