SHIPPING POLICY

At GRAFFTEE, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods or new drops, processing times may be slightly longer.

2. Shipping Locations

  • We currently ship across India.

  • Delivery to certain remote or restricted areas may take additional time.

3. Delivery Timeline

  • Estimated delivery time is 5–10 business days after dispatch.

  • Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances.

Please note that delivery dates are estimated, not guaranteed.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout before payment.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.

  • You can use this link to track your shipment in real time.

6. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details at checkout.

  • GRAFFTEE is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

  • Re-shipping charges may apply in such cases.

7. Delivery Attempts

  • Courier partners usually make 2–3 delivery attempts.

  • If delivery fails due to customer unavailability or incorrect details, the order may be returned to us.

8. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated timeline, please contact us at support@grafftee.com.

  • In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue.

9. Damaged Packages

  • If your package appears damaged at the time of delivery, please do not accept it and inform us immediately.

  • If you receive a damaged product, contact us within 24 hours with clear images for assistance.

10. Contact Us

For any shipping-related questions or concerns, reach out to us:

📧 Email: grafftee.shop@gmail.com